We are pleased to offer free delivery within Berlin. Simply select the 'local delivery' option at checkout. Domestic orders are generally shipped within 3-7 business days after production is complete. We will notify you when your order has been shipped. International orders typically take 2-3 weeks to ship, depending on the destination and customs clearance. Exceptions for custom-made products are noted on the product page. If FOUL PLAY becomes aware that delivery within the agreed timeframe is not possible, we will notify you as soon as possible and provide a new estimated delivery date. If the delay exceeds three months and is not due to force majeure, you have the right to cancel the order. In cases of delay, no further claims can be made against analograum. FOUL PLAY is not liable for delivery delays caused by force majeure; in such instances, delivery times will be extended. Please allow a lead time of 2-3 weeks for deliveries within Europe. Deliveries to the United States, Asia, and Australia may take up to 8 weeks.
Please check the delivery costs during the checkout process. Feel free to contact us if you have any questions regarding shipping. Our website, FOUL PLAY, processes transactions in euros (€). All prices are listed in euros and include VAT, but exclude shipping fees. Shipping costs will be calculated based on the size of the item and the destination. For larger items, shipping costs may vary. Be sure to select the "XL" shipping option when buying items in this category. Shipments within Germany and the EU are sent on a delivery duty paid basis, which means that all import duties and taxes are included in the total purchase price. Currently, we do not offer delivery duty paid services to regions outside the EU. If you are shipping outside the EU, you are responsible for any import duties, taxes, and local sales taxes required by the destination country to release your order. Please contact us with any questions.
Custom-made items are not eligible for return.
If you wish to return an item and request a refund, please notify us via our contact form. Items must be returned within 14 days of receipt, either by mail/courier or in person at our studio, to qualify for a full refund. We can also exchange items, subject to availability, if returned within 14 days. Please let us know if you would like a refund or an exchange when you receive your purchase. Returns are only accepted if the items are unused, in their original packaging, and with all tags still attached. Refunds will be processed to the original payment method, which typically takes 1-2 weeks for debit/credit card transactions. Please note that you will be responsible for any additional shipping costs incurred for returns or exchanges. Returns of faulty items are only accepted if the goods were faulty upon delivery. We will inspect all items returned as faulty, and items showing signs of fair wear and tear will not be considered faulty. If a replacement is available, we will replace the faulty item upon request. Faulty goods must be returned within 14 days of receipt. We will not accept returns or exchanges outside the timeframes mentioned above. For all returns, except for faulty items, you are responsible for arranging and paying for the return shipping. International customs duties may apply.